Biware - The software solution for call management
What does it take for a company to stay in tune with its customers and employees? Biware, the powerful, user-friendly tool was once designed as a complaint management system, keeping the philosophy in mind that complaints are your best opportunities to improve. But there is more to improving than acting upon complaints. Biware now provides you with an efficient system for registering, handling, acting upon and reporting all types of calls.
Whether they are complaints, suggestions or any other type of call befitting your company, befitting your customers. Biware is a fully flexible system that allows you to customize all key elements to meet the company's demands. Furthermore, due to the use of multiple workflows and call codes, calls can be handled step-by-step, all steps designated to the right people, at the right time.
Those responsible are now able to easily monitor progress and use this to setup effective reports to senior management. Biware helps you deal with all calls quickly and efficiently and provides you with all information required to turn your calls into improvements. You can read more about this in our product sheet, which can be found in the browser on the right.
When you are interested in our products and/or services, please ask for our pilot version. This pilot enables you to try one or more of our products for one month inside your organization. This offer includes a special licence payback guarantee.
We will be happy to offer you a more detailled demonstration of our applications. This is not merely a presentation of its functions, it is furthermore an exchange of ideas on potential solutions. We have years of experience to our name!
The success of any application is eventually determined by its users. Our case-oriented workshops will provide your users and application managers with a hands-on training in the use and the maintenance of our applications.
By first implementing our applications in a micro environment, our applications can be installed and tested in accordance to the customer´s wishes. When finishing this process, the applications can be further rolled out and implemented in the rest of the organisation. The flexibility to scale our applications to actual need ensures this option.